It is important that you/the store troubleshoot and verify that the error description matches what the customer reports before submitting an RMA.
When applying for an RMA on a product, you must include:
Article number
Model
Receipt / date of purchase
Error description and pictures of product
Serial number (required for Probakers and heat pumps)
Picture of rating label
We understand the desire to resolve an RMA case quickly and smoothly to ensure customer satisfaction. However, it is important to note that we never replace a fully functional unit due to broken parts.
Anything that can be resolved with spare parts should be emailed to Wilfa before adding the product as an RMA.
Spare part assortment: https://www.wilfa.se/product-category/reservdelar/
If you could not find a solution for the customers issue with a certain product. Please contact us by email and we will assist you as soon as possible.
Sweden: sales@wilfa.se
Denmark: sales@wilfa.dk
Norway: sales@wilfa.no
Finland: sales@wilfa.fi
Germany: sales@wilfa.de
We are happy to help!
Best regards
Wilfa customer service teams
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