FAQ: Probaker

What to do if the Probaker hook is stuck in the machine?

Please see attached files for more information and videoguide how to solve the problem.

The hook has damage on the coating. Could this be fixed?

We are happy to replace the hook, just reach out to us by email and we will help you with sending a new one.

The customer complains about the sound. How do we know what's normal and what's not?

This machine has a powerful motor located at the bottom of the unit and uses a total of three drive belts to ensure that the hook and bowl move as they should. It may seem complex, but this is exactly what makes the machine unique and so powerful. A simpler machine instead has a motor placed at the top of the unit, which only drives the hook and not the bowl. It may be quieter, but the functionality is not comparable since these are two different products with different levels of efficiency.

The machine is large and heavy, with a metal housing that provides stability and durability. One disadvantage of this is that the sound can be amplified and spread more due to the sturdy chassis. A lot of power is transferred through the drivetrain, which means the machine will make some noise (“screeching”). The sound may be perceived as louder under more resistance (e.g., heavy dough), but this is normal. The sound is part of the design, but our best tip to reduce the noise level slightly is to increase the speed while kneading (50% or more) or try adding a little more liquid to the dough.

If you are unsure, please send us a video so that we can review it and let you know.